Our Terms and Conditions
Effective Date: August 11, 2026
Welcome to the Match Sync website. These Terms and Conditions (“Terms”) govern your access to and use of this website and the services, resources, content, consultations, workshops, programmes, and other offerings provided by Match Sync Marketing Consulting Ltd (“Match Sync,” “we,” “our,” or “us”).
By accessing or using this website, booking a service, or purchasing an offering through this website, you agree to these Terms. Where you enter into a separate proposal, statement of work, service agreement, or other written agreement with Match Sync, that agreement may contain additional or different terms. In the event of a conflict, the terms of the applicable signed agreement will govern the relevant engagement.
1. About Match Sync
Match Sync Marketing Consulting Ltd is a multidisciplinary consulting company providing strategy, marketing, research, systems development, implementation support, training, professional development, and related consulting services.
Match Sync may also provide services through specific programmes, products, initiatives, or brands, including SUITE M, as well as through independent consultants, collaborators, contractors, or specialist partners.
The availability and scope of individual services may change from time to time.
2. Use of This Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit another person’s use or enjoyment of the website.
You must not:
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use the website for fraudulent, unlawful, abusive, or malicious purposes;
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attempt to gain unauthorized access to the website, its systems, accounts, databases, or related technology;
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knowingly introduce viruses, malware, harmful code, or other disruptive material;
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copy, scrape, reproduce, or commercially exploit website content without authorization; or
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use the website in any way that could damage, disable, overburden, or impair its operation.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
3. Intellectual Property
Unless otherwise stated, the content available on this website—including text, graphics, frameworks, methodologies, designs, branding, logos, photographs, videos, documents, presentations, templates, training materials, downloadable resources, and other materials—is owned by or licensed to Match Sync Marketing Consulting Ltd.
You may access, download, or print website content for your own personal or internal business reference where such functionality is provided.
You may not reproduce, publish, distribute, sell, license, modify, commercially exploit, or create derivative works from our materials without prior written permission, except where permitted by applicable law.
Participation in a consultation, workshop, course, programme, or other engagement does not transfer ownership of Match Sync’s intellectual property unless expressly agreed in writing.
Any intellectual property developed specifically for a client will be governed by the terms of the applicable proposal, statement of work, invoice, or service agreement.
4. Consulting and Professional Services Disclaimer
Information provided through this website, our content, workshops, consultations, programmes, resources, and other materials is intended for general business, educational, strategic, and professional development purposes.
Match Sync works with professionals and specialists across multiple disciplines. However, information provided through our website or general educational materials should not be treated as legal, financial, accounting, medical, or other regulated professional advice unless the relevant service is expressly identified and delivered as such by an appropriately qualified professional.
Recommendations are based on the information available to us at the time and the circumstances presented by the client.
You remain responsible for business decisions, implementation decisions, regulatory compliance, and determining whether recommendations are suitable for your circumstances.
Match Sync does not guarantee any specific financial, commercial, marketing, operational, employment, growth, or other outcome resulting from the use or implementation of our recommendations, strategies, systems, training, or services.
5. Service Engagements
The specific scope, deliverables, timelines, responsibilities, fees, and other conditions applicable to consulting projects, retainers, implementation engagements, or other customized services may be detailed in a proposal, quotation, statement of work, invoice, service agreement, or other written communication issued by Match Sync.
Clients are responsible for providing accurate information, timely feedback, approvals, access, materials, and other resources reasonably required for us to perform the agreed services.
Delays in receiving required information, approvals, payments, or materials may affect project timelines and delivery dates.
Match Sync may engage qualified employees, consultants, contractors, or specialist collaborators to support the delivery of services where appropriate.
6. Bookings and Payments
a. Bookings
Consultations, workshops, programmes, courses, and other services may be booked through our website, by invoice, through an authorized booking platform, or through another arrangement agreed with Match Sync.
A booking is not considered confirmed until any required payment or deposit has been received and confirmation has been issued.
b. Payment
Payment requirements vary according to the service being purchased.
Standard or Micro Consulting Sessions:
Unless otherwise stated at the time of booking, full payment is required to secure the appointment.
Projects, Retainers, Implementation Services, and Extended Engagements:
A deposit, initial instalment, or other upfront payment may be required before work begins. The remaining balance will be payable according to the schedule stated in the applicable proposal, invoice, or service agreement.
Where a deposit is identified as non-refundable, it is used to reserve project capacity, scheduling, preparation, and resources associated with the engagement, subject to any rights that cannot legally be excluded.
Unless otherwise agreed in writing, all outstanding amounts must be paid before final deliverables are released or the engagement is completed.
Payments may be processed in GBP (British Pounds), USD (United States Dollars), or another currency expressly stated at the time of purchase or on your invoice.
You are responsible for any bank charges, currency conversion charges, or similar transaction fees imposed by your financial institution or payment provider.
7. Cancellations, Rescheduling, and Refunds
a. Consulting Sessions
Requests to cancel or reschedule a scheduled consultation should be submitted in writing at least 48 hours before the scheduled appointment.
Where sufficient notice is provided, Match Sync Marketing may provide a rescheduled appointment, service credit, or refund, depending on the circumstances and the conditions communicated at the time of booking.
Late cancellations and no-shows may result in some or all of the amount paid being retained to cover reserved professional time and associated costs.
We may make reasonable exceptions in emergencies or exceptional circumstances at our discretion.
b. Workshops, Courses, and Programmes
Cancellation and refund conditions for workshops, courses, events, cohorts, or programmes may vary and will be communicated at the time of registration or purchase.
c. Projects and Retainers
Cancellation, termination, and refund conditions for project-based engagements, retainers, or extended consulting arrangements will be governed primarily by the applicable proposal or service agreement.
Where work has already commenced, the client may remain responsible for fees relating to work completed, committed resources, approved expenses, and other amounts due under the applicable agreement.
Nothing in this section limits any statutory rights that cannot legally be excluded.
8. Digital Products and Resources
Where Match Sync provides templates, guides, recordings, downloadable resources, digital tools, or other digital products, those products are licensed for the purpose stated at the time of purchase.
Unless expressly permitted, digital resources may not be resold, redistributed, sublicensed, shared publicly, or commercially reproduced.
Access to certain online resources may be limited to a specified period, programme, organization, or named participant.
9. Third-Party Services and Links
Our website or services may contain links to, integrate with, or recommend third-party websites, software, platforms, payment processors, applications, or service providers.
Match Sync does not control third-party services and is not responsible for their availability, security, content, privacy practices, terms, performance, or accuracy.
A reference or link to a third party does not necessarily constitute an endorsement.
Your use of third-party products and services may be subject to separate terms and privacy policies established by those providers.
10. Limitation of Liability
Match Sync provides its website, content, resources, and services in good faith and with reasonable care.
To the fullest extent permitted by applicable law, Match Sync Marketing Consulting Ltd and its directors, employees, consultants, contractors, collaborators, affiliates, and representatives will not be liable for indirect, incidental, special, or consequential losses arising from the use of this website, our general informational content, or decisions made based on such content.
Where Match Sync provides paid professional services, liability will be determined in accordance with applicable law and any relevant service agreement.
Nothing in these Terms is intended to exclude or restrict liability where doing so would be prohibited by law, including any statutory rights or protections that cannot legally be waived.
You acknowledge that business, marketing, technology, operational, organizational, and strategic decisions involve risk and that results may be influenced by factors outside Match Sync’s control.
11. Client Information and Confidentiality
In the course of an engagement, clients may provide confidential, commercially sensitive, or proprietary information to Match Sync.
We will take reasonable steps to protect information identified as confidential and will use such information for purposes reasonably connected to the delivery, administration, or management of the relevant services.
More detailed confidentiality obligations may be included in individual service agreements or non-disclosure agreements where appropriate.
Clients are responsible for ensuring they have the right and authority to provide any information, data, documents, credentials, or materials shared with Match Sync.
12. Privacy and Personal Data
Your privacy is important to us.
Our collection and handling of personal information is governed by our Privacy Policy, which explains how we collect, use, store, share, and protect personal data and describes applicable rights relating to that information.
By using our website or providing personal information to us, you acknowledge the practices described in our Privacy Policy.
13. Communications
Where you provide your email address or other contact information, we may use it to communicate with you regarding enquiries, bookings, purchases, projects, account administration, or services you have requested.
Where permitted by applicable law and your communication preferences, we may also send information about Match Sync services, events, programmes, resources, or other relevant offerings.
You may unsubscribe from promotional email communications using the unsubscribe option provided in those communications or by contacting us.
14. Website Availability
We aim to keep the website accurate, secure, and accessible, but we do not guarantee that the website or any particular feature will always be available, uninterrupted, error-free, or free from technical issues.
We may modify, suspend, withdraw, or update any portion of the website where reasonably necessary.
15. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business operations, website, or applicable requirements.
The most current version will be published on this page together with its effective date.
Where changes materially affect an existing contractual engagement, the applicable signed service agreement will continue to govern unless otherwise agreed.
16. Governing Law and Disputes
Unless a separate service agreement specifies otherwise, these Terms and your use of the Match Sync website will be governed by the laws of Jamaica, without prejudice to any mandatory rights that may apply to you under the laws of another jurisdiction.
Where a service is contracted through Match Sync’s operations in the United Kingdom or another jurisdiction, the applicable proposal, invoice, or service agreement may specify a different governing law and jurisdiction.
Nothing in these Terms is intended to remove any consumer or statutory rights that cannot legally be excluded.
17. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
18. Contact Us
If you have questions regarding these Terms, our website, or Match Sync Marketing services, please contact us at:
Match Sync Marketing Consulting Ltd
Email:
theadmin@matchsyncyourmedia.com