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Privacy Policy
Effective Date: August 11, 2026

Match Sync Marketing Consulting Ltd (“Match Sync,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly and transparently.

 

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, purchase or enquire about our services, participate in our programmes or events, or otherwise interact with Match Sync.

 

This policy applies to Match Sync and, where applicable, services, programmes, products, or initiatives operated by Match Sync, including Suite M.

1. Information We May Collect

Depending on how you interact with us, we may collect personal information including:

  • your name;

  • email address;

  • telephone number;

  • company or organization name;

  • job title or professional information;

  • billing and invoicing information;

  • country or general location;

  • information submitted through enquiry, booking, registration, or contact forms;

  • information you provide during consultations, projects, workshops, programmes, or other engagements;

  • correspondence and communications with us;

  • transaction and payment-related information;

  • website usage and technical information, such as browser type, device information, IP address, pages visited, referral source, and interaction data; and

  • marketing and communication preferences.

 

We aim to collect only information that is reasonably necessary for the relevant purpose.

2. How We Collect Information

We may collect personal information:

  • directly from you when you contact us, complete a form, book a consultation, register for a programme, request a proposal, purchase a service, or communicate with us;

  • through our website and related technologies, including cookies and analytics tools;

  • through payment processors, booking systems, customer relationship management systems, or other service providers;

  • through professional or business relationships;

  • from publicly available business or professional sources where permitted; or

  • from third parties where you have authorized them to provide information to us or where collection is otherwise permitted by law.

3. How We Use Personal Information

We may use personal information to:

  • respond to enquiries and requests;

  • provide consulting, marketing, research, strategy, implementation, training, workshops, and other services;

  • manage bookings, registrations, projects, and client relationships;

  • prepare proposals, quotations, agreements, invoices, and other business documents;

  • process and administer payments;

  • communicate with clients, prospective clients, programme participants, partners, and collaborators;

  • provide customer service and administrative support;

  • manage our business operations and internal records;

  • improve our website, services, programmes, and customer experience;

  • understand how visitors interact with our website;

  • maintain the security and integrity of our systems;

  • comply with legal, tax, accounting, regulatory, and contractual requirements;

  • establish, exercise, or defend legal claims; and

  • send marketing communications where permitted by applicable law and your communication preferences.

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We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected without providing appropriate notice or obtaining consent where required.

4. Lawful Bases for Processing

Where applicable data protection laws require us to identify a lawful basis for processing personal information, we may rely on one or more of the following:

Contract:
 

Where processing is necessary to provide a service you have requested or to take steps before entering into an agreement with you.

Consent:
 

Where you have given us permission to process information for a particular purpose, such as certain marketing communications.

 

Legitimate Interests:
Where processing is reasonably necessary for the operation and development of our business and does not override your rights and interests. This may include managing client relationships, improving services, protecting our systems, and communicating with existing business contacts.

 

Legal Obligation:
Where processing is required to comply with applicable legal, regulatory, tax, accounting, or other obligations.

 

Where we rely on consent, you may withdraw that consent at any time, subject to applicable law.

5. Payments and Financial Information

Payments for Match Sync services may be processed through banks, financial institutions, payment processors, or other approved payment service providers.

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Match Sync generally does not receive or store complete payment-card details where payments are processed directly by a third-party payment provider.

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Payment providers may collect and process information according to their own privacy policies and legal obligations.

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We may retain information relating to transactions, invoices, amounts paid, payment status, and related financial records where required for accounting, contractual, tax, compliance, or business-administration purposes.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, measure performance, and improve the visitor experience.

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Some cookies may be necessary for the website to operate, while others may relate to analytics, functionality, or marketing.

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Where required by applicable law, we will request consent before placing non-essential cookies.

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You may also be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Further information may be provided through a separate Cookie Policy or cookie-management tool where applicable.

7. Marketing Communications

We may send information about Match Sync services, programmes, events, resources, insights, or other relevant offerings where you have consented to receive such communications or where otherwise permitted by applicable law.

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You may opt out of promotional email communications at any time by:

  • using the unsubscribe link included in the communication; or

  • contacting us directly.

 

Opting out of promotional communications will not prevent us from sending necessary transactional or service-related communications concerning an existing enquiry, booking, purchase, or engagement.

8. Sharing Personal Information

We do not sell personal information.

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We may share personal information where reasonably necessary with:

  • employees, consultants, contractors, and professional collaborators supporting Match Sync services;

  • website hosting and technology providers;

  • email and communication platforms;

  • customer relationship management and administrative systems;

  • analytics providers;

  • booking and scheduling platforms;

  • payment processors, financial institutions, and banking providers;

  • accountants, auditors, lawyers, insurers, and other professional advisers;

  • government, regulatory, law-enforcement, judicial, or tax authorities where required by law; and

  • other service providers acting on our behalf.

 

We expect third-party service providers handling personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.

9. International Data Transfers

Match Sync may operate, engage service providers, or work with clients and collaborators in more than one country.

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As a result, personal information may be accessed, stored, or processed outside the country in which it was originally collected, including through technology, cloud-service, communications, or payment providers operating internationally.

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Where applicable law requires safeguards for international transfers of personal data, we will take reasonable steps to ensure that appropriate protections are in place.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, contractual, accounting, tax, regulatory, dispute-resolution, and business requirements.

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Retention periods may vary according to the type of information and the nature of our relationship with you.

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When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our applicable procedures and obligations.

11. Information Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

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However, no website, electronic communication, database, or online storage system can be guaranteed to be completely secure.

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You are responsible for taking reasonable precautions when transmitting information online and for protecting any passwords or account credentials that may apply to third-party services used in connection with Match Sync.

12. Your Data Protection Rights

Depending on your location and the applicable data protection law, you may have rights relating to your personal information.

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These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal information in certain circumstances;

  • request restriction of certain processing;

  • object to certain uses of your personal information;

  • withdraw consent where processing is based on consent;

  • request transfer or portability of certain information where applicable; and

  • lodge a complaint with an applicable data protection or supervisory authority.

These rights are not absolute and may be subject to legal exceptions or limitations.

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To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before responding to certain requests.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other online services.

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Match Sync does not control the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party service before providing personal information to it.

14. Contact Us

If you have questions about this Privacy Policy, how Match Sync handles personal information, or would like to exercise an applicable privacy right, please contact:

Match Sync Marketing Consulting Ltd

Email:
theadmin@matchsyncyourmedia.com
 

Please include sufficient information for us to understand and respond to your request.

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